At ICit our goal is to help our clients become as self-sufficient as possible through mentoring training and post implementation support

Software Licensing

As an authorised value added reseller of IBM and Oracle software products, ICit simplifies the buying process and enables clients to start their projects with minimal paperwork or delay. ICit is licensed to resell the following products: IBM Cognos TM1, IBM Cognos BI, IBM Cognos Disclosure Management, IBM Cognos Controller, IBM Cognos Express, Oracle Hyperion Essbase, Oracle Hyperion Planning.

Implementation Consultancy

We treat every assignment with the same enthusiasm and passion that helped form ICit in the first place. Our friendly and flexible approach together with an unwavering commitment to total client satisfaction means that we can confidently deliver successful solutions. Each ICit implementation begins with getting to know your business and your people. We work with you side-by-side to build a solution that satisfies your requirements - we will challenge existing methods and bring best practices to the table as necessary.

Training

ICit offer a comprehensive range of training services. All training is carried out by senior consultants who have many years implementation experience so can answer many questions that are not necessarily in the training manual. Training is a vital component of a successful implementation process by equipping you with the necessary skills to deliver the project on time.

First Line Support

A friendly support service to help ensure that your applications are running optimally. First line support includes problem diagnosis and quick remedies. If a software bug is detected, we raise a ticket with the software vendor and manage the case through to resolution.

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Application Support

ICit also offer Application Support contracts. These are “Peace of Mind” arrangements or for clients that have short term resourcing problems and need an expert on call to manage the live application, make changes to functionality and to ensure the system performance it maintained.

Telemarketing

Good quality telemarketing compliments your go to market strategy – driving up conversion rates by turning cold calls into warm prospects. With nurturing these become qualified leads, appointments and new sales. With focus on business analytics and business intelligence, we deliver quality leads across all industry sectors.

To find out more about our telemarketing services please call us on +4401565 831900 or email us at info@icitbi.com

Contact Us

If you have any further questions, or would like to receive more information about a particular product or service, please don't hesitate to get in touch either by completing the form opposite, emailing info@icitbi.com or call us on 01565 831900

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