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Services

ICit offers a range of professional services from project initiation to implementation and ongoing support

Whether you are just starting out on your search for a solution, or indeed have a solution in place but require additional services, ICit can help you achieve your project goals – fast.

Software Selection

Choosing the right solution for your business can be a daunting task given the number of software vendors on the market today.

In addition, you will also need a trusted partner to help implement the chosen software, since vendors tend to develop a healthy eco system of partners rather than provide services themselves.

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Consulting

We treat every assignment with the same enthusiasm and passion that helped form ICit in the first place. Our friendly and flexible approach together with an unwavering commitment to total client satisfaction means that we can confidently deliver successful solutions.

Each ICit implementation begins with getting to know your business and your people. We work with you side-by-side to build a solution that satisfies your requirements – we will challenge existing methods and bring best practices to the table as necessary.

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Training

ICit offer a comprehensive range of education and training courses held at a location convenient for you – our offices, your offices or a third party facility. We provide the hardware, software and course materials too.

All training is carried out by senior consultants who have many years implementation experience so can answer many questions that are not always found in the training manual.

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Support

Our Support Desk offers first line support to clients and is manned by our UK team of technical experts. With over 20 years product specific knowledge, many queries are resolved via a telephone call. For software queries and bugs, we raise a support ticket with the software vendor and manage the ticket through to close.

We also provide an optional “Application Support” service so clients can raise support queries that relate to the application itself, rather than the software programme.

 

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