The EU General Data Protection Regulation (“GDPR”) came into force across the European Union on 25th May 2018, bringing with it the most significant changes to data protection law in two decades. Based on privacy by design and taking a risk-based approach, the GDPR has been designed to meet the requirements of the digital age.
The 21st Century brings with it broader use of technology, new definitions of what constitutes personal data, and a vast increase in cross-border processing. The new Regulation aims to standardise data protection laws and processing across the EU, affording individuals stronger, more consistent rights to access and control their personal information.
ICit Business Intelligence is committed to ensuring the security and protection of the personal information that we process, and to provide a compliant and consistent approach to data protection. We have a robust and effective data protection program in place which complies with existing law and abides by the data protection principles.
We recognise that the new GDPR regulations require that we review and update all processes and technologies related to the handling of personal data to ensure full compliance now and into the future. We are implementing new data protection procedures and controls, ensuring full compliance from 25th May 2018, with regular reviews to ensure maximum security.
Personal information held is principally personal, role-related data such as customer name and also business contact details such as email, telephone and address.
ICit Business Intelligence may use personal information obtained from a third party for marketing purposes and will only use sources, for example ‘LinkedIn’, which are GDPR compliant.
ICit Business Intelligence provides a variety of information through its website pages and offers visitors the opportunity to request further information or interaction with our team. The information requested from an individual is role-related and will be deleted on request.
Please note that the ICit Business Intelligence website contains links to other sites and that we are not responsible for the privacy practices or the content of those sites.
What types of information we collect and how it is used
Some registration forms on our site may require you to provide information such as name, company name, job title, industry, country, email address and phone number. These forms will make clear why we want this contact information and what you get in exchange.
We may combine the information we collect from you with information obtained from other sources to help us improve its overall accuracy and completeness, and to help us better tailor our interactions with you. In addition, we may also collect information relating to your interaction with our emails and the use of our website through the use of various technologies, including cookies. You can turn off the cookies in your browser at any time.
We may use this data, and that obtained from GDPR-compliant third party companies, for certain legitimate business interests which include enabling the provision of an effective Support service; for direct marketing purposes; to improve the quality of the services we offer and to better understand the needs of our customers.
We do not use this information for any other purpose and we do not provide or sell this information to any third parties. If, at any time, you do not wish to receive communications from us and wish to be removed from our mailing list, you can do so by following one of the options listed in the Opting Out section below or selecting an Opt-Out or Unsubscribe option from one of our email communications with you.
In some cases, we run joint marketing campaigns with some of our Partners. If you are required to provide some information to third parties (such as filling out a form to register to an event where ICit Business Intelligence doesn’t own the registration process), we will clearly specify in our web page or email that you are providing your details to a third party. If we own the registration process for these kinds of marketing campaigns, we will make it clear before you give your details, if we need to share this information with our Partner in order to provide you with a better experience during the campaign.
Occasionally, ICit Business Intelligence may seek the opinion of our customers, prospective customers and others who have been in contact with us. We may, for example, conduct surveys which ask you for contact information such as that described above; information about a product, service or resource you have used, such as post-event surveys; post-training surveys, customer satisfaction surveys, or to do market research. We may use this data to improve our products, services, and resources, and to enhance our marketing efforts and send you relevant information about our company and promotional material. We do not use this information for any other purpose and we do not provide or sell this information to any third parties. Again, if at any time you do not wish to receive communications from us and wish to be removed from our mailing list, you can do so by using one of the Opting Out methods provided below.
We may also use your data to support products or services you have obtained from us when you give us your details via a customer support query.
ICit Business Intelligence will never share your personal data with Third-Parties that intend to use it for their own purposes.
However, for us to be able to fulfil customer orders placed through us, we need to share customer names, business and email addresses with our main suppliers, e.g. IBM.
The conditions of use
ICit Business Intelligence take the following approach to personal data which it processes:
ICit Business Intelligence is required to process your name and business contact details such as email, telephone and address in order to deliver on the terms of a contract between us and yourself, for example software licencing and enabling the provision of an effective Support service, or it may be to deliver on the terms of a contract that is not yet in place but where there is an intention that it soon shall be.
Legitimate Business Interests
ICit Business Intelligence will process your name and business contact details such as email, telephone and address for certain legitimate business interests
which include enabling the provision of an effective Support service; for direct marketing purposes; to improve the quality of the services we offer and to better understand the needs of our customers.
If you do not wish to have your contact or other information held by us, please request removal of your details from our contact lists by clicking on the opt-out or unsubscribe options at the end of our email communications, by replying to the email and asking to opt out, or by contacting us via one of the following means:
Send an email to firstname.lastname@example.org
Send postal mail to the following address:
ICit Business Intelligence Ltd 5 Mere Hall Business Centre Bucklow Hill Lane
Contact ICit Business Intelligence today e: email@example.com or call us at +44(0) 1565 831900