Our Expert Support Team, Happy to Help

We provide a friendly support service to ensure your applications are running optimally

First line support includes problem diagnosis & quick remedies. If a software bug is detected, we raise a ticket with the vendor & manage your case to resolution

Our expert support team

We take great pride in ensuring our customers are totally satisfied with the solutions we implement. Our team is fully trained and up to date with the latest software releases giving you peace of mind

Standard support is included in your annual software subscription & support renewal

This covers support for IBM Cognos software from Service Request logging through to all aspects of issue management.

Application Support

ICit Application Support is an optional service designed to provide ‘Peace of Mind’ should application issues arise within the life-cycle of an implementation. Skilled technical resource response is guaranteed in accordance with our SLAs

Cloud Support

Cloud Customers - (Software As A Service) may have different support requirements, including ICit first line support or direct with the vendor. We discuss your support requirements with you to maximise your system availability

Contact Support

You can reach our support team: on Monday to Friday 09:00 – 17:30 GMT, (Excluding Bank Holidays) Call: +44 (0)87 1234 1730, E-mail: support@icitbi.com

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