Customer Support
Our dedicated support desk ensures queries are resolved quickly, minimising the disruption of your daily operations
Our Expert Support Team, Happy to Help
We provide a friendly support service to ensure your applications are running optimally
First line support includes problem diagnosis & quick remedies. If a software bug is detected, we raise a ticket with the vendor & manage your case to resolution
Our expert support team
We take great pride in ensuring our customers are totally satisfied with the solutions we implement. Our team is fully trained and up to date with the latest software releases giving you peace of mind
Standard support is included in your annual software subscription & support renewal
This covers support for IBM Cognos software from Service Request logging through to all aspects of issue management.
Application Support
ICit Application Support is an optional service designed to provide ‘Peace of Mind’ should application issues arise within the life-cycle of an implementation. Skilled technical resource response is guaranteed in accordance with our SLAs
Cloud Support
Cloud Customers - (Software As A Service) may have different support requirements, including ICit first line support or direct with the vendor. We discuss your support requirements with you to maximise your system availability
Contact Support
You can reach our support team: on Monday to Friday 09:00 – 17:30 GMT, (Excluding Bank Holidays) Call: +44 (0)87 1234 1730, or E-mail us at: support@icitbi.com
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